Delivery & Shipping Policy

Effective date: 28 October 2026

This policy explains where we deliver, how long it takes, what it costs and what happens if something goes wrong with your parcel.

1. Where we deliver

We deliver to serviceable PIN codes across India. We do not currently ship outside India. Serviceability depends on the courier and your address, so please enter your PIN code in the “Check delivery” box on a product page, or at checkout, to see the estimate for your exact location.

2. Estimated delivery times

These are estimates, not guarantees. One-day delivery applies only where it is explicitly confirmed for your PIN code and order; it is not available in Greater Noida or other areas. Dates can change because of stock, the time you order, festival and weather conditions, public holidays, local restrictions or courier delays.

3. Order processing and dispatch

Orders are processed after confirmation (and, for online payments, after the payment is received). During peak festival periods such as Diwali, Karwa Chauth and Navratri, processing can take longer — please order early for a puja date. We will let you know if there is a material delay. When your order ships we send you the courier name and tracking number by WhatsApp or email where available, and you can follow it on our Track Order page.

4. Delivery charges

• Orders of ₹499 or more (after discounts) ship free.
• Orders below ₹499 pay a delivery fee of ₹49.
• The delivery fee, taxes and total are displayed at checkout before you pay. There are no hidden delivery charges, and no extra fee for Cash on Delivery.

5. Payment options at delivery

You can pay online by UPI, card or net banking, or choose Cash on Delivery (COD) where it is available for your PIN code. Please keep the exact amount ready for the delivery partner. Orders may be held if a COD order cannot be verified.

6. Address accuracy and delivery attempts

Please give a complete address with landmark, a correct 6-digit PIN code and a phone number on which you can be reached. The courier will usually attempt delivery more than once and may call you. If the address is incomplete or the parcel cannot be delivered after the attempts, it may be returned to us — see section 8 of our Refunds & Returns Policy. To change an address, contact us before the order ships.

7. Check your parcel on arrival

Please look at the parcel before accepting it. If the outer packaging is visibly damaged, wet or tampered with, tell the delivery person, take photos and contact us within 48 hours. Our team will arrange a replacement or refund under the Refunds & Returns Policy.

8. Delays, lost or undelivered parcels

If tracking has not updated, or your estimated delivery window has passed, message us with your order number. We will check with the courier and tell you the next step. If a parcel is confirmed lost or cannot be delivered, we will send a replacement or refund in full.

9. Packaging

We pack items securely to prevent spillage and breakage. Liquids and breakable items (such as ghee, oils and glass or clay articles) are cushioned, and kits are packed with labelled items.

10. Store location and contact

Our store is at Aligarh, Uttar Pradesh, India. Self-pickup is not available unless we have confirmed it for your order in writing.