Terms & Conditions

Effective date: 28 October 2026

These Terms & Conditions (“Terms”) govern your access to and use of the AUM website and online store (the “Store”) and every purchase made through it. By browsing the Store, creating an account or placing an order you agree to these Terms. If you do not agree, please do not use the Store.

1. Who we are

The Store is operated by AUM, located at Aligarh, Uttar Pradesh, India (View AUM on Google Maps ↗). Contact: support@ivirth.in or WhatsApp, 9 AM to 9 PM.

2. Eligibility and your account

You must be at least 18 years old, or use the Store under the supervision of a parent or guardian, to place an order. Please give accurate name, phone, email and delivery details. You are responsible for keeping your password confidential and for all activity under your account. Tell us promptly if you suspect unauthorised use. We may suspend or close an account that is used fraudulently or abusively.

3. Products and availability

We try to describe every product — name, quantity, weight, size, material and contents of a kit — accurately. Photographs and emoji tiles are illustrative: colour, finish, packaging and minor details of handmade or natural items (flowers, wood, clay, metal, incense and similar) can vary. Kit contents are listed on each kit page. Stock changes quickly; an item is reserved for you only when your order is accepted. If an item becomes unavailable after you order, we will contact you for a suitable replacement or refund the amount paid for it.

Fresh and perishable items such as flowers, fruits, milk, curd and leaves are not part of our regular range and are best bought locally close to the puja day.

4. Prices, taxes and payment

• All prices are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Delivery is free on orders of ₹499 or more (after discounts); below that a delivery fee of ₹49 applies. The final amount is always shown at checkout before you confirm.
• Payment options shown at checkout may include UPI, cards and net banking through our payment partner and Cash on Delivery (COD). Online payments are processed by the payment provider; we do not see or store your full card number, CVV, UPI PIN or net-banking password.
• If a price or description was clearly wrong because of a typographical or system error, we may cancel the order and refund anything you paid in full.
• We will never ask for your OTP, PIN or password on WhatsApp, phone or email. Do not share them with anyone claiming to be AUM.

5. Coupons and offers

Coupon codes and promotions are valid only for the period, minimum order value and products stated. Unless stated, one coupon can be used per order, coupons cannot be exchanged for cash and “first order” coupons apply to a customer’s first order only. We may withdraw a coupon that is misused or was published in error.

6. Placing, accepting and cancelling orders

Your order is an offer to buy. A confirmation on screen, by email or on WhatsApp means we have received it; the contract is formed when we confirm that the order is accepted and being prepared. We may call or message you to verify an order or address, and may decline or cancel an order for reasons such as stock, pricing errors, an undeliverable PIN code, suspected fraud or failed verification — in which case any amount paid is refunded.

You can ask to cancel an order at any time before it is shipped by emailing us or messaging us on WhatsApp with your order number. Once an order has been handed to the courier it can no longer be cancelled, but you may be able to return it under our Refunds & Returns Policy.

7. Delivery

Delivery timelines, charges, serviceable areas and what to do about delays or damaged parcels are explained in our Delivery & Shipping Policy, which forms part of these Terms. Delivery dates are estimates, not guarantees, unless we have expressly confirmed a date for your order.

8. Returns, refunds and replacements

Our Refunds & Returns Policy forms part of these Terms. Nothing in these Terms or that policy limits any right you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including for defective, damaged or wrongly described goods.

9. Religious and safety information

Puja items are offered for traditional, devotional and decorative use. Practices differ between families, regions and traditions; where a kit lists contents for a particular puja, please check that it suits your family custom or the guidance of your priest. We do not promise any spiritual, astrological or personal outcome from any product. Items such as camphor, diyas, incense, havan samagri, ghee and matches involve fire: use them only under adult supervision, away from children, pets, curtains and other flammable material, and never leave a flame unattended. Some products may contain ingredients (ghee, herbs, fragrances, sandalwood and similar) that can affect people with allergies or breathing conditions — please read the product details.

10. Pandit services — coming soon

Pandit booking for home or virtual puja is not yet available. Any mention of it on the Store is an announcement only and is not an offer or a booking. If and when it launches, specific terms for it will be published here before bookings open.

11. Reviews and messages you send us

If you post a review or send us a message, you confirm that it is truthful, is your own and does not contain unlawful, abusive or misleading content. You allow us to display reviews on the Store. We may moderate, edit for length or remove content that breaks these Terms.

12. Acceptable use

You agree not to: use the Store for anything unlawful; submit false information or place orders in bad faith; attempt to gain unauthorised access to the Store, other accounts or our systems; scrape, copy or resell our content or product data at scale; introduce malware or interfere with the Store’s operation; or abuse coupons, returns or refunds.

13. Intellectual property

The AUM name, logo, text, graphics, product descriptions, photographs and site design belong to us or our licensors and are protected by law. You may view and print pages for your own personal, non-commercial use. Any other use needs our written permission.

14. Third-party services and links

The Store relies on third parties such as payment gateways, courier partners, hosting and map services (for example Google Maps) and messaging apps (for example WhatsApp). They operate under their own terms and privacy policies, and we are not responsible for their content or availability.

15. Availability and limitation of liability

We work to keep the Store accurate and available, but we do not promise uninterrupted or error-free operation and may suspend it for maintenance. To the fullest extent permitted by law, AUM is not liable for indirect or consequential loss, or for delay or failure caused by events beyond our reasonable control (such as natural events, strikes, courier or network failures, government action or festival-season disruption). Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot lawfully be excluded, or affects your statutory rights as a consumer.

16. Grievance redressal

If you have a complaint about a product, order, delivery, refund or this Store, please contact our grievance officer:

Please include your order number and a short description. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt. If you are not satisfied, you may approach the consumer helpline (National Consumer Helpline 1915 / consumerhelpline.gov.in) or the appropriate Consumer Commission.

17. Governing law

These Terms are governed by the laws of India. Subject to your rights as a consumer to approach the Consumer Commission having jurisdiction where you reside or work, the courts at Aligarh, Uttar Pradesh will have jurisdiction over disputes arising from the Store.

18. Changes to these Terms

We may update these Terms when our services or legal requirements change. The effective date above shows the latest version, and the version in force when you place an order applies to that order. If a provision is held to be unenforceable, the rest remains in effect.